At Napa Refined, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website or use our services.

1. Information We Collect

We may collect personal information such as your name, email address, phone number and other details you provide when making reservations, submitting enquiries or registering for membership.

For membership purposes, we may also collect relevant information such as your birthday, membership tier, dining spending, points balance and reward redemption history.

Our website may also collect basic browsing information through cookies and analytics tools.

2. How We Use Your Information

We may use your information to:

• Process reservations and respond to enquiries.
• Manage membership accounts, points and rewards.
• Provide customer support and improve our services.
• Share restaurant news, promotions and membership offers where you have agreed to receive them.
• Comply with applicable legal requirements.

3. Membership Information

Membership information is used to manage your membership status, track points earned and redeemed, and provide eligible rewards and privileges.

Your information will only be used for relevant membership and restaurant service purposes, unless otherwise permitted by law or with your consent.

4. Information Sharing & Security

We do not sell your personal information.

We may share necessary information with trusted service providers, such as website hosting, reservation or membership system providers, to support our services.

We take reasonable measures to protect your information from unauthorised access, misuse or disclosure.

5. Cookies & Third-Party Services

Our website may use cookies and analytics tools to improve website performance and understand visitor activity.

Our website may also contain links to third-party platforms, such as reservation services or social media websites. These platforms may have their own privacy policies.

Where required, we will obtain consent for non-essential cookies.

6. Your Privacy Rights

You may contact us to request access to or correction of your personal information, withdraw consent where applicable, or opt out of marketing communications.

We will handle such requests in accordance with applicable Malaysian personal data protection laws.

7. Changes & Contact Information

We may update this Privacy Policy from time to time. Any changes will be published on this page.

If you have questions about this Privacy Policy or how your information is handled, please contact us.

Napa Refined

Email: mgmt@naparefined.com 

Phone: +601121541836 

Address: Level 10, TSLaw Tower, L10-02, 39, Jalan Kamuning, Pinggiran TRX, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur